Refund policy

Thank you for shopping with us. We aim to provide high-quality products and excellent customer service. If you are not fully satisfied with your purchase, we’re here to help.

Returns

  • You may request a return within 7 days of receiving your order.

  • The product must be unused, unworn, unwashed, and in the original packaging with tags intact.

  • Items showing signs of use, damage, or alteration may not be eligible for return.

  • To start a return, you can contact us at kenla.handicraft@gmail.com. 
    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at kenla.handicraft@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

  • Approved refunds will be processed to your original payment method within 5–7 business days.

  • Shipping charges (if any) are non-refundable.

  • If the return is rejected due to damage or misuse, the item will be shipped back to you.

Exchange Policy

  • Exchanges are subject to stock availability.

  • If the desired product is unavailable, a refund or store credit may be issued.

Damaged or Wrong Product

If you receive a damaged, defective, or incorrect item, report it within 48 hours of delivery with unboxing photos/video. We will arrange a free replacement or refund.

Cancellation

  • Orders can be cancelled before they are shipped.

  • Once dispatched, cancellation is not possible.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kenla.handicraft@gmail.com.